You should contact us immediately if you are dissatisfied with our service. Emails should be sent to firstname.lastname@example.org.
Your complaint will be handled in accordance with FCA rules. We treat any complaint very seriously and aim to resolve each complaint fairly and promptly. We have a written policy, available upon request, about how we do this.
Should we fail to resolve your complaint to your satisfaction or if we fail to do so within eight weeks of receipt, you can also direct your complaint to The Financial Ombudsman Service (FOS), for more details visit: www.financial-ombudsman.org.uk.
For clients who have signed their contract via our online portal, you can use the European Online Dispute Resolution platform: ec.europa.eu/odr.