Group pension administration

The introduction of auto-enrolment to DC pension scheme administration requires a number of time critical processes to operate effectively, and requires the right balance of technology and people skills to build seamless bridges with all the stakeholders in the process.

 

 

The efficient administration of your company's pension scheme does not have to be complex or a huge cost burden to your business.

 

 

A commitment to world class customer service

Our pension scheme administration service is founded upon our commitment to exceptional customer service and our comprehensive administration platform.

"Adding value whilst controlling costs"

"Technology and legislation changes constantly, and one of the key objectives for employers is to provide high quality administration to scheme members, demonstrating 'added value', whilst importantly, controlling costs."

Tom Claridge
Customer Services, IT & Systems Director

Accurate. On time. Every time.

Through our purpose built employee benefits administration platform and our pension administration team, you can outsource the running of your group pension scheme with the confidence that any task will be delivered accurately and on time, every time.

What can you expect to receive from our pension administration service?

  • Integration of historic data so all records sit in one place providing a clear audit record
  • Comprehensive validation of both initial and ongoing employee data
  • Support resolution of employee and employer queries
  • Undertake assessment and categorisation of workforce on an ongoing basis
  • Issue mandatory auto-enrolment communications in your brand identity
  • Process electronically advised opt-outs via the administration system and liaise with product provider to manage refunds to client accordingly
  • Manage the product provider relationship and upload of records
  • Reconcile contribution schedule against clients payroll report and record all schedule changes
  • Provide necessary certification as required and act as liaison with The Pensions Regulator
  • Full audit history of all transactions and communications issued

Information security, governance and compliance

You may not be up-to-date with the latest data security requirements, but your pensions administrator should be.

Our ISO standards play a crucial role in enhancing the trust and confidence in our services, people, processes and technology enabling us to deliver value to our customers.

Friendly, loyal and reliable

“Johnson Fleming understands that as a business we are different. They have guided us through the correct processes and have been extremely proactive in helping to ensure we have auto-enrolment absolutely correct.

"We trust them; they provide sound advice.”

Hugo Boss