Customer Services Executive – Bespoke

Provide first class customer service to our clients with the implementation and ongoing administration of their auto-enrolment responsibilities and general pension duties.

Responsibilities will include:

• Responsibility for the administration of clients’ group pensions:
  • Comprehensive data validation exercises
  • Completing auto-enrolment assessments 
  • Producing and reconciling payroll deduction schedules
  • Liaising between pension provider and employer/employee and client advisers 
  • Answering employer/employee queries
• Proactively identifying added value opportunities
• Maintaining records and complying with regular audits 
• Prioritising and managing your own workload
• Identifying and addressing errors/training requirements 
• To arrange and conduct conference calls and meetings as required
• General administration tasks as requested

Qualifications / Experience:

• Excellent IT skills in the Microsoft Office suite, particularly Excel
• Experience of working in a Customer Service environment would be ideal
• Group Personal Pensions administration experience
• Understanding and experience of group pensions and auto-enrolment legislation

Person specification:

• Demonstrate effective time management 
• Effective interpersonal and communication skills
• Ability to work to a high level of accuracy 
• Excellent organisational skills
• Driven and self-motivated 
• Experience of working in a team

Working at Johnson Fleming you will receive:

• A competitive salary
• 23 days starting annual holiday allowance
• Flexible working hours
• Personal Pension Plan
• Life Assurance scheme
• Income Protection scheme
• Private Healthcare scheme
• Cycle to work scheme
• Eye care voucher scheme
• Training and development opportunities
• Workplace savings and discount voucher scheme
• Free car parking