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Customer Service Executive - Protection, Health & Wellbeing (Group Risk)

Provide a complete administration service, including annual reviews and the renewals of existing client Protection, Health and Wellbeing (Group Risk) benefits.


Responsibilities will include:

  • Provision of service and administration of Protection, Health and Wellbeing (Group Risk) benefits for a portfolio of Johnson Fleming clients
  • Conduct a review of benefits for existing and prospective clients, to include negotiation of terms with providers
  • Provide product technical support to our consultants
  • Attend client conference calls and meetings
  • Build relationships with clients to provide a high level of service and support in respect of Protection, Health and Wellbeing (Group Risk) benefits
  • Ensure that processes and procedures are followed at all times
  • Any adhoc duties, as and when required

Qualifications / Experience:

  • Excellent IT skills in Microsoft Office, particularly Excel
  • Experience working in Protection, Health and Wellbeing (Group Risk) preferred and / or experience of managing in-house benefits as part of a Human Resources / Compensation & Benefits team
  • For the right candidate who demonstrates transferrable skills, Protection, Health and Wellbeing (Group Risk) experience may not be essential
  • Employee Benefits qualification is desirable


Person specification:

  • Effective interpersonal & communication skills
  • Excellent organisational skills
  • Confident ability to communicate at all levels
  • Excellent inter-personal skills, both written and verbal
  • Driven & self-motivated
  • Excellent time management
  • Ability to work to a high level of accuracy

Apply now

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